Terms & Conditions

PAYMENT POLICY

No payment is required at the time of booking, but we do require credit card details to secure your booking. Please pay directly to the Property on arrival. Your credit card will not be processed until you arrive or if the cancellation policy applies.

CANCELLATION POLICY

If your plans change for some reason, we do understand, and ask that you let us know as soon as possible. Failure to advise us may incur a charge. We require 48 hours notice of cancellation or a charge of one night’s accommodation may be made if your room cannot be re-let. Not showing up at all may incur a charge of one night’s accommodation. Any change to a confirmed reservation, on or within 48 hours of your arrival may incur a charge.

CHILD POLICY

Children under the age of 2 years stay free if extra bedding is not required. Any child requiring extra bedding will be charged at the extra person rate. Baby cots/cribs and high chairs are usually available on request. An extra charge may apply.

BEDDING REQUESTS

Bedding configurations are on a request basis only and subject to availability. Whilst we will do our best to meet your requirements, we cannot guarantee your requested bed type.

SMOKING POLICY

Smoking is NOT permitted in all units. If smoke is detected inside a unit there will be a charge to restore the unit to its non smoking status.

 

We invite your feedback!

We invite your feedback. It is vitally important to us that we listen to our guests so that we can continually improve our product for you. We also invite you to share your stories about how the Bella Vista localities have gone that ‘extra mile’ and assisted you.

The Bella Vista brand promises you ‘home away from home’ in terms of consistency, comfort and convenience with competitively priced accommodation throughout New Zealand for your ease of use. Come and stay with us.